Osaki OS-4D Escape

Return Information

Please keep your original packaging for 30 days in case you choose to change your mind. Any returns within 30 days of purchase for whatever reason. Shipping costs outbound and inbound will be paid by the customer (usually around $200-$250). For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us. Contact returns@audaciahome.com for more information. 

This applies to cancellations if the order has been shipped* The product being returned must have all the original packaging and be in new and resellable condition.

All massage chairs can be returned or exchanged within 30 days. The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window. In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis. For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

Warranty

We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.

1. This warranty explicitly covers all parts, labor and framework of the chair.
2. This warranty includes parts costs and labor for the first year at no cost to the customer.
3. This warranty includes parts costs covered for the second year at no cost to the customer.
4. Structural Framework on selected products carries for three (3) years.
5. The additional extended warranties includes parts and labor costs covered at no cost to the customer.

1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances, and power surges.
4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
8. Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
10. Products used in commercial or corporate settings.
11. Products purchased from unauthorized dealers.

1. Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
2. By making a purchase, you agree that we will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
3. In no case will be the company liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

1. You must provide proof of purchase for any warranty claim.
2. You must obtain a return authorization number in order to ship products to a service center.
3. You may obtain service advice, or an RMA number by contacting Customer Service department.
4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Warranty Limitations and Exclusions

Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.

Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall the company or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.

Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. The company, at its sole discretion, will repair or replace any defective part within a reasonable time frame.