EcoSmart Fire Ghost Designer Fireplace

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$2,595.00 USD - $2,745.00 USD

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EcoSmart Fire Ghost Designer Product Description

Made entirely of glass and steel, the Ghost is a slim framed fireplace that works equally well in residential and commercial spaces. Though its crisp lines and glass body give it a strong modern feel, its transparency allows it to fit into design schemes of any fashion and color.

The Ghost centers around the AB3, a 2.5 litres capacity ethanol burner that has a burn time of up to eight hours. Though one of the smaller units in the Designer Range, the Ghost has the ability to warm rooms up to 20 square meters. An optional glass windscreen is also available.

Key Features

Architectural feature - Bioethanol’s lively dancing flame creates a striking focal point for interior designers.
See-through style - Reflective glass panels highlight the mesmerizing flame, blocking neither light nor view.
Freedom & flexibility- Fully portable, lightweight design enables you to easily move the fireplace between rooms.
8-11 hours of heat - Ghost’s efficient 2.5L [2.5qt] AB3 ethanol burner takes the chill off for over eight hours.
Eco-friendly fuel - Ghost is fueled by readily available, clean-burning, environmentally friendly e-NRG bioethanol.
Optional fire screen - Protects the flame from internal draughts while also providing an extra degree of safety and security.
Tested world wide - Our collection has been thoroughly tested against a number of global standards and are UL Listed in the USA, Certified for EU and UK in accordance with EN16647, and satisfy the ACCC Safety Mandate for Australia

Includes

Jerry Can 5L
Bottle Adaptor
Jerry Can Spout Extension
Lighting Rod
Fire Lighter

Specification

Construction

Weight	78.48lb [35.60kg]
Model Dimensions in [mm]	W 15.7 [400]D 15.2 [386]H 43.5 [1106]
Application	Outdoor & Indoor
Materials	Stainless Steel Grade 304, Toughened Glass
Model Colors	Stainless Steel Black

Burner Efficiency(AB3)

Capacity:	0.7 Gal [2.5 L]
Heats on Average:	215ft² [20m²]
Minimum Room:	1413ft³ [40m³]
Burn Time:	8 - 11h
Thermal Output:	6.1 MJ/h - 5800 BTU/h - 1.7 kW

Packaging(GHOST)

Shipping Weight	109lb [49.50kg]
Packaging Dimensions in [mm]	L 20.2 [512]W 19.6 [497]H 55.1 [1400]
CBF	12.58ft³
Type	Crate (Inc Skid)

Packaging(AB3)

Shipping Weight	13.67lb [6.2kg]
Packaging Dimensionsin [mm]	L 22.2 [563]W 15.4 [390]H 8.6 [218]
CBF	1.69ft³
Type	Carton

Manuals

How to Fill AB Series

How to Light AB Series

Manual Guide

C&I Manual

Burner Manual

Shipping & Returns

Cancellations & Refunds: Audacia Home prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-725-888-8644 or email info@audaciahome.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@audaciahome.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@audaciahome.com or call us at 1-725-888-8644

Cancellations & Refunds: At Audacia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to info@audaciahome.com or call us at 1-725-888-8644

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-725-888-8644, the chat in the bottom right, or email info@audaciahome.com any time.

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.).

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).

Order delays have proven to be unavoidable and outside of Audacia Home's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Contact sales@audaciahome.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Warranty & Returns

Return & Exchange Policy

At EcoSmart Inc, we invest significant resources to safeguard our items during transit. We use only high quality, secure and sustainable packaging materials and ship exclusively via quality carriers to ensure our products arrive safely, despite the rigors of both Domestic and International transit. Although we make every effort to ship our items safely, from time to time, both visible and concealed damage can occur during transit. In order to ensure a speedy and reasonable resolution to any issue you may experience, please review the following information.

1. On Receipt of your Delivery

1.1 Thoroughly inspect your delivery immediately upon receipt, and if possible, while the driver is present.
1.2 If any sign of damage is visible, clearly note “Package received damaged” on the receiving paperwork.
1.3 Compare the items received with the Packing Slip attached to the shipment and your original Order Confirmation Documents. If any items are missing, immediately report this to the driver and note it on the paperwork.
1.4 Should any damage, defects, missing parts, or issues either visible (to the packaging) or concealed (to the product inside the packaging) must be reported to EcoSmart Inc with all supporting documentation within 7 days of delivery. See “Reporting” below for how to report an issue.
1.5 If no report of damage, defects, missing parts or issues is received by EcoSmart Inc within 7 days of delivery, both the shipping company and EcoSmart Inc are released from any responsibility for damage, and all claims after this period of time will be denied. It is essential to inspect the package thoroughly.
1.6 Always retain the original packaging until you have determined that the product is satisfactory. If an exchange or return is necessary, this will help significantly speed up the process.

2. Reporting

2.1 In the rare occurrence that a product arrives damaged, with missing parts, with defects or another issue, please contact our Customer Support Team within 7 days of receipt of your delivery. After the 7 day period, the product cannot be reported as damaged, defective, missing parts and/or returned for exchange or refund due to the limitations imposed by the carriers shipping the products.
2.2 To report an issue, please complete the Item Receipt Issue Form, which can be downloaded here. A list of information the form requires is below. Information requested on the form, including images, must be submitted within 7 days of the date of delivery.
2.3 At this time your Customer Support Representative will issue you a Case Reference Number.
2.4 If your purchase was made through an Authorized EcoSmart Inc reseller, all claims of any nature must first be reported to the reseller who will then liaise with EcoSmart Inc directly on your behalf to resolve your issue.

Information required when reporting an issue, includes:

Order / Reference Number
Item Name & description of the issue
Date received by you
Images documenting the issue (please follow image guide in the form)

Customer Support Contact Information:

Phone: +1 (888) 611.7064
Email: support@mad-usa.com
Hours: Monday to Friday, 8:30am - 5:30pm PST

3. Picking up items

3.1 If picking up items from an EcoSmart Inc location, please inspect both the external package and the internal items before taking possession, as items will be deemed in good condition at the point of your pick up.
3.2 Once items are in your possession, EcoSmart Inc is released from any responsibility for damage, and all claims related to the delivery of the item will be denied.

4. 3rd Party Carriers

4.1 When shipping via a carrier of your choosing, regardless of who booked the shipment, there is no circumstance where EcoSmart Inc will be for any damage, defects, missing parts, or issues either visible (to the packaging) or concealed (to the product inside the packaging) once the item is picked up by your carrier.
4.2 Any and all claims related to a shipment via your carrier must be filed by you, directly with your carrier. Carriers do not permit anyone other than the account holder to file claims on your account. We will support you with information needed for your claim in any way possible.

5. Custom or Final Sale Items

5.1 Any custom products, such as Custom Fireboxes, are made to order to your specifications. These items are one of a kind, and for this reason not eligible for exchange, cancellation or refund.
5.2 Items purchased from the Outlet or items noted as Final Sale Item are not eligible for exchange, return or refund, so please be sure you are fully informed as to the condition of the item you are purchasing.
5.3 e-NRG fuel is final sale and cannot be returned due to HAZMAT Regulations.

6. Cancel or Change Order Requests

Must be communicated within 48 hours of order.

7. Processing an Exchange or Return

7.1 Our diligent Customer Support Team is fully trained on the many possible scenarios that may occur as it relates to shipping or product issues. Their primary goal is to support you through the process and to find a speedy resolution to the issue you’ve reported. Many diverse scenarios exist, so the solutions we provide are designed to meet your needs and to accommodate the requests of you or your customer. A full no cost exchange is not always guaranteed. Any items approved for an exchange or return will be issued a Return Authorization (RA) Number. This number is in addition to the Case Reference Number.
7.2 Your Customer Support Representative will walk you through the process for shipping the item(s) back and will enlist the support of our Shipping Department to ensure a speedy return takes place.
7.3 Items to be returned to EcoSmart Inc (regardless of reason) will ship via the same method, and likely the same carrier, as the original delivery. For this reason, it is vital the original packaging is retained. In the event there is no original packaging, replacement packaging may need to be sent at your cost, to be deducted from any credits or exchanges. Shipping packaging is costly and also slows down the completion of your return.
7.4 Items returned in a condition of lesser quality than when the Return Authorization was provided, will be subject to charges to either repair or replace the item in full.
7.5 Credit notes, refunds or release of replacement items will be issued after the receipt and full inspection of the returned item. Inspection will be completed within 7 business days of receipt.

8. Exchanges / Returns

8.1 In the event of a change of mind return, a 25% restocking fee will be applicable. Unopened, unused, uninstalled items can be returned or exchanged for up 180 days following the date of purchase.
8.2 Returns or exchanges are not available outside 180 days and are not available for open, used or installed items.
8.3 Original shipping costs will not be refunded and products must be returned to EcoSmart Inc in their original packaging unless otherwise agreed by EcoSmart Inc in writing. If original packaging is no longer available you will be responsible to request replacement packaging, which will be sent at your cost.
8.4 Return shipping costs will be charged at the actual rate, not the subsidized shipping prices on the price list.
8.5 Exchanges or Returns to take place in accordance with this policy.

9. International

9.1 Although EcoSmart Inc fully supports our warranties; our return program does not include freight charges for returns outside the USA & Canada. If you have a return or exchange from outside the USA or Canada, international shipping charges must be prepaid.

Warranty Information

Limited Warranty

EcoSmart Fire is designed and manufactured by The Fire Company Pty Ltd.

EcoSmart Fire is covered by a transferable limited warranty and a solid service and support network should you need it. Many aspects of EcoSmart Fire are hand-produced, hand-finished and use natural materials, which makes it subject to minor variations in colour, finish and size. All pieces will mature and age over the course of time through natural processes associated with use, heat and flame. These changes are an essential part of the dynamic of the piece. The Fire Company Pty Ltd reserves the right to make minor amendments without prior notice.

Length of Warranty

12 MONTH WARRANTY FROM DATE OF PURCHASE ON STAINLESS STEEL PARTS INCLUDING RAW, LINISHED AND POWDER COATED, ON MILD STEEL INCLUDING POWDER COATED AND CHROME PLATED, CONCRETE COMPOSITE, GLASS, LEATHER, FABRIC AND MDF (PAINTED OR RENDERED).

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

Electric models are covered by a 12 month warranty.

Express Warranties Do Not Include

A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.

B. Repairs when the EcoSmart Fire has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.

C. Repairs when the EcoSmart Fire parts or models have been modified or altered in any way that has not been approved in writing.

D. Repairs when the Fire has been dismantled, repaired or serviced by anyone other than an authorized representative.

E. Pick up and delivery.

F. Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with EcoSmart Fire.

G. Transportation or traveling costs involved in the repair when the appliance is installed outside our AUTHORIZED CUSTOMER SERVICE CENTER’s normal service area.

H. Damage to the Fire caused by accident, misuse or Act of God.

I. Any incidental shipping or holding costs to deliver your Fire or parts to an Authorized Customer Service Center.

Services and Claims

The Warranties set out above are express Warranties given by The Fire Company Pty Ltd and are in addition to the rights and remedies which are conferred upon consumers by Trade Practices Act 1974 of the Commonwealth and other Commonwealth, State or Territory legislation.

Service under the warranties set out above must be provided by The Fire Company Pty Ltd Authorized Customer Service Center which shall provide service during their normal working hours.

Your warranty certificate along with proof of date of purchase must be produced when making any claim.

For warranty claims please contact your local distributor. If there is not a local distributor in your country please call EcoSmart Inc. at +1 (888) 488.4447.