Clearlight Sanctuary Outdoor 2 Two Person Outdoor Infrared Sauna

Clearlight® Assembly

Once your sauna has arrived, your first sauna experience is little more than a couple of hours away! Simply click on the applicable link below (pertaining to the type of sauna which you have ordered), and follow the step-by-step instructions laid out in the PDF! And - as always, feel free to give us a call at 1-844-793-0403 if you have any questions at all

Youtube is also your best friend! Simply search for your model with "installation" afterwards, and you should find plenty of videos. If you are having trouble, just email your video request to info@audaciahome.com and we will be happy to provide them for you :).

Electrical Requirements

Important: If you are adding a Jacuzzi LED Red Light, Full-Spectrum Heater or Vibrational Resonance Therapy to your unit, you may need to change plug types due to the increased electrical output. 

Clearlight® Lifetime Warranty

Your Jacuzzi® infrared sauna is the top rated infrared brand for a reason - one of which is that it comes with an exclusive Jacuzzi Infrared Sauna Limited Lifetime Warranty for residential use. Few other companies can cover this type of warranty because no one builds saunas like Clearlight Infrared®. If providing a lifetime warranty does not show confidence in the value of your product - I'm not sure what will!

In the rare event that you might have an issue with your sauna, our limited lifetime
warranty covers the entire sauna – heaters, controls, electrical and wood, even the
included audio system. You will never have to worry if anything should go wrong with your Jacuzzi® infrared sauna. If you are using your sauna in a commercial location, you are still covered under our 5-year warranty. When it comes to comparing the warranties that other manufacturers offer, you’ll see that no one else comes close. See for yourself!

To see complete details of the lifetime warranty - see here

Returns

Any returns must be associated with a manufacturing defect (as stated in the lifetime warranty policy). Returned Saunas A Returned Material Authorization (RMA) number is required before returning a sauna. To obtain an RMA number, please contact Audacia. Audacia arranges for the pick-up and return of the defective sauna after the purchaser packages the unit on a pallet for shipment. If the sauna is not ready for pick-up when the carrier arrives, the shipping party will be charged for the carrier's extra trip.

All RMA’s must be due to manufacturing defects as stated on the Limited Warranty. Any costs associated with a product returned for unauthorized reasons and/or without and RMA will be charged to the purchaser’s account. Please contact the Service Department for clarification @ info@audaciahome.com.

Returned Items 

Unused items returned with Clearlight Infrared’s approval for credit or refund are subject to a 25% restocking charge anytime after shipment. If an order is cancelled before the item ships, you can cancel your order free of charge.

You may only return unused items if and only if: (a) we are able to verify your purchase from us was within the past six months, (b) the items are not obsolete and are still currently listed by us for sale, (c) the items are in “like-new” condition, (d) we approve such return in our sole and absolute discretion as evidenced by providing you an RMA number, and (e) the approved items are returned by you via prepaid freight. Returned items will then be inspected upon receipt and any cost to return them to like-new condition will be added to the restocking charge.

Shipping

Our base "Curb-side" Pickup shipping is always completely free!

There are other options available, however. We also offer:

• Threshold Shipping: The item will be unloaded, and brought to your doorway or nearest covered area.

• White Glove Delivery: This includes the item being brought into your room of choice and all boxes and packaging removed from your house. 

After you place your order, please contact us directly to provide for specifics regarding either of these last 2 items (driveway type, length, any obstacles inbetween desired unloading location and driveway, etc.)

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@audaciahome.com.

Please call us for availability outside of the lower 48. 

There are four important distinctions between the 2 product lines.

• Infrared Wavelength:The Sanctuary Saunas have a Full Spectrum of Infrared heat, while the Premier products have only Far infrared heaters. However, you can upgrade the Premier with a add-on heater to attach to the door that will give you the full spectrum of heat. 
• IOS/Android App Functionality:The Premier models do not have IOS and Android App functionality to control the sauna from an app.
• Glass Roof:The Sanctuary models have pre-installed medical grade chromotherapy with 96 lights. The Premier units have standard chromotherapy with 15 lights. There is an add on option for the Premier. 
• Chromotherapy Lights:The Sanctuary models have Chromotherapy lights installed, while you will can upgrade to these within the Premier. 

Regarding the Wavelength Differences:the difference are subtle, but there are some important characteristics of each type of heat. 

• Far Infrared Benefits: Improved blood circulation, strengthened cardiovascular system, detoxification, wound healing, immunity boosting;
• Medium Infrared Benefits: Increased blood flow, reduction in muscle pain, elements of both far and near infrared benefits;
• Near Infrared Benefits: Metabolism stimulation, recharging of mitochondria, white blood cell production and immunity boosting, reductions in body fat, promotion of cellular regeneration, improved circulation, reductions in inflammation.

If you are interested in all of the above listed benefits, the Sanctuary Line will be a great fit. If you are primarily concerned with the Far benefits, the Premier will be an excellent option

However - you can UPGRADE any Premier sauna with a full spectrum heater that will contain all benefits of the full spectrum heat. Find this here.  You could also add this heater to a Sanctuary unit, which would increase the Sanctuary full-spectrum capacity by 300 watts, and add an element of full-spectrum heat to the Premier. 

Both of the above are excellent options depending on your needs. Give us a call or email if you would like further information from a specialist.