Bromic Platinum Smart-Heat Electric

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$1,203.00 USD - $1,881.00 USD$1,432.00 USD - $2,383.00 USD

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Bromic Platinum Smart-Heat Electric

Looking for a heater that offers the most effective heating technology, an award-winning design, and very little light emission? You found it. With its ultra-slim, high-quality 304 stainless steel chassis and Schott tinted ceramic-glass screens, the award-winning Platinum Smart-Heat™ Electric virtually disappears into its surroundings while delivering market-leading radiant heat output that will warm you and not the air – just like the sun.

Available in both black and white and in two sizes (2300W and 3400W), this premium heater was specifically designed for low-clearance, semi-enclosed spaces and can be mounted with minimal clearance requirements.

Product Information

Specifications:

MODEL	2300W SERIES	2300W SERIES	3400W SERIES	3400W SERIES
FUEL TYPE	ELECTRIC	ELECTRIC	ELECTRIC	ELECTRIC
COLOR	BLACK	WHITE	BLACK	WHITE
MODEL #	BH0320003	BH0320005	BH0320007	BH0320008
HEAT AREA	65ft²	65ft²	108ft²	108ft²
RATED CURRENT *	220-240V/9.6A 208V/11.1A	220-240V/14.2A 208V/16.3A	220-240V/14.2A 208V/16.3A	220-240V/14.2A 208V/16.3A
MINIMUM FLOOR CLEARANCE	Wall 72” Ceiling 96”	Wall 72” Ceiling 96”	Wall 72” Ceiling 96”	Wall 72” Ceiling 96”

CONTROL OPTIONS	2300W SERIES	3400W SERIES
ON \| OFF	✓	✓
DIMMER REMOTE	✓	✓
MASTER REMOTE **	✓	✓

Available in varying voltages: 220/240v and 208V.
Independently control up to six zones of heaters with unlimited heaters per zone from a single remote. Dimmer controller required. Control operates within 100ft of heaters.

Dimensions:

Platinum Smart-Heat Electric FAQs

Do the Platinum Electric heaters come with a controller?
-No, the controllers can be purchased as an additional accessory.

Can I install the Platinum Electric heater myself?
-No, the heater must be installed by a licensed technician.

What is radiant heat?
-Radiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat more effective as an outdoor heating source, as it is less likely to be affected by the wind.

Can the Platinum Electric Heater get wet?
-Although our Platinum Electric heaters are made from premium 304 stainless steel and engineered for longevity, Bromic recommends that they are best mounted under cover and not directly exposed to rain, snow, and salt mist to ensure they maintain their aesthetic appeal.

What mounting options are available?
-The heaters can be either wall-mounted, pole-mounted, or recessed into the ceiling. Each heater is supplied with an 8" stainless steel pole. Recessing kits and longer poles for high ceilings can be ordered separately. Please refer to our instruction manual or contact our friendly design team to find out which installation and height are right for you.

Product Manuals

Installation

Spec Sheet

Catalog

Shipping & Returns

Cancellations & Refunds: Audacia Home prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-725-888-8644 or email info@audaciahome.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@audaciahome.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@audaciahome.com or call us at 1-725-888-8644

Cancellations & Refunds: At Audacia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to info@audaciahome.com or call us at 1-725-888-8644

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-725-888-8644, the chat in the bottom right, or email info@audaciahome.com any time.

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.).

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).

Order delays have proven to be unavoidable and outside of Audacia Home's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Contact sales@audaciahome.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Freight Claim Policy

*Damaged or missing merchandise claims must be made within 48 hours of receipt.

– All damages must be reported within 48 hours of delivery to qualify for any freight claims.

– Customers are responsible for inspecting the product at the time of delivery. If there is visible damage or defects to the packaging, customers are advised to refuse the shipment.

– If customer accepts the shipment, customer must notate and provide the description of the damage on the freight bill (bill of lading).

– Concealed damage needs to be reported within 48 hours of delivery. Customers are responsible for opening all packaging, inspecting all product, and notifying us within the 48-hour window.

– Pictures of the damaged freight and/or item are required for all claims.

– If a shipment arrives missing items, contact us immediately. After 48 hours of receipt, we will not be responsible for missing items.

*Freight Claims Form to be Submitted to info@audaciahome.com*

Download the form here.

Return Policy

– Most unused items can be returned within 60 days of delivery.

– All returns need to be pre-approved with a Return Merchandise Authorization (RMA)

– All returns must be shipped back in manufacturer packaging.

– We will not accept returns on special order items.

– Returns are subject to a 25% re-stocking fee anytime they are cancelled after 48 hours, whether or not the order has shipped, and will be applied upon receipt and inspection of the item.

– It is the responsibility of the customer to return the product in the same new/undamaged condition in which it was received. If a return product is received damaged in shipping, it will not be eligible for a credit. We are not responsible for items received with damage. (Please refer to Freight Claim Policy)

– Items that have been damaged due to weather will not be covered under manufacturer’s warranty, and are not returnable at any time.

– The following items are not returnable at any time for any reason, if they have been installed or burned:

– gas logs
– gas burners
– gas stoves
– wood burning stoves
– fireplaces
– fireplace inserts
– chimeneas
– fire pits
– grills
– smokers
– any other product associated with gas (natural or propane) or fire.

This is a liability issue, and we are not responsible for any items once they have been installed and/or burned. If the item is believed to be defective, we will be happy to assist you with the warranty process through the manufacturer to resolve the problem.

For any questions, please reach us out via LiveChat, Email or Call (725) 444-4869.

PRODUCT	WARRANTY
Platinum Electric	1 Year Parts
Platinum Gas	1 Year Parts
Tungsten Series	1 Year Parts (7 Years on Elements)
Tungsten Portable	1 Year Parts

Bromic Platinum Smart-Heat Electric

Bromic Platinum Smart-Heat Electric

Product Information

Specifications:

Dimensions:

Platinum Smart-Heat Electric FAQs

Product Manuals

Installation

Spec Sheet

Catalog

Recently Viewed Luxury Home Products

Freight Claim Policy

*Damaged or missing merchandise claims must be made within 48 hours of receipt.

Return Policy

Bromic Heating Warranty

Service and Labor Responsibility

Limitation on Implied Warranties

Claim Procedure