Call 1-844-793-0403 anytime with any questions about products or shipping.

Standard Shipping is always Free! 

Our base "Curb-side" Pickup shipping is always completely free!

There are other options available, however. We also offer:

- Threshold Shipping: The item will be unloaded, and brought to your doorway or nearest covered area.

- White Glove Delivery - this includes the item being brought into your room of choice, minor assembly, and all boxes and packaging removed from your house! Some exceptions apply - the specific level of service depends on the product you have ordered. If you would like more information, please contact us about your specific product of interest. 

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@audaciahome.com.

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AUROOM SAUNA USER MANUAL

Before Installation

• Read this user manual and sauna installation guide.
• Make sure there is adequate ventilation in the room where the sauna is to be installed (including as directed by the manufacturer of the sauna heater).
• Make sure the sauna's wooden parts are not constantly in contact with water during installation (such as bottoms of the walls).
• Make sure that the external surfaces of the sauna do not remain directly exposed to water and moisture upon installation.
• Read the user manuals and installation guides for all electrical devices to be used in the sauna.
• Make sure that the work is performed by a licensed electrician (including the installation of the electric sauna heater).

Finishing Wood Details

• So the wood lasts longer in the sauna over use, treat all wooden components with a breathable protectant compound. Before assembling sauna components, treat walls and ceilings on the interior and exterior with products designated for that purpose (e.g. Tikkurila SUPI Saunasuoja). Treat all sides of seating platforms before assembly and use with a designated compound (e.g. Tikkurila SUPI Laudesuoja). Wood protectants give the wood resistance to soiling and moisture, and an attractive appearance. Treated wood surfaces are also easier to clean.
• In applying treatment to wood details, first read the user manual for the respective products.
• Note: Do not use paints and varnishes! The wood must be able to breathe.

Installation of Heater Stones and First Use of the Sauna

• The heater must be installed as indicated by the heater manufacturer.
• The heater stones must be installed as directed by the heater manufacturer, advisably so the internal heating elements do not remain visible. Pouring water directly on to the heating elements may reduce their lifespan.
• To allow for removal of any production chemicals, the heater stones should be washed. When heating the sauna for the first time, heat the sauna under supervision to a ventilated both during and after the heating. During the first heating, the wood treatment compounds will be absorbed by the wood and form a protective layer. Do not take a sauna during the first heating!
• Depending on the intensity of use of the sauna, keep an eye on how the heater stones are holding up (they may crack over time). If necessary, heater stones can be added or replaced all at once.

Regular use and maintenance of the sauna

• To keep the platform looking fresh, we advise using seating pads or boards.
• To clean the platform and other wood components, use the designated cleaning compounds, reading the instructions first.

After each sauna session:

• Wipe off the platform with a clean, damp cloth. Keep excess water from pooling on wood surfaces. Do not use a stream of water to wash the platforms.
• After cleaning the sauna, ventilate the room and allow the surfaces to dry.
• If possible, lift up the platforms so they can dry better.

At least once a year and/or if the protective layer wears away (and if necessary, more frequently):

• Treat the sauna's wood surfaces once again with a special sauna wood protectant (See the section onFinishing wood details).
• Wash all parts of the platform on all sides with a special cleaning compound (such as Tikkurila SUPI Saunapesu), using a soft brush and/or cloth. Follow the directions of the cleaning compound manufacturer. For stronger stains and soiling, the platform surface can be cleaned gently using fine-grade sandpaper. The platform or sanded surface should then be re-treated with protectant (see the part on Finishing wood details). Avoid use of non-compliant cleaning agents. For example, disinfectants bleach the wood surface and may ruin it.
• Avoid pressure washing and streams of water when cleaning the sauna.
• Clean the walls and ceilings in the same way as the platform.
• Check the fastenings of the platform structures.

The following is forbidden in the sauna:

• Drying textiles such as carpets and clothing etc as this may pose a fire hazard. Excessive moisture may also damage the surface of the wood.
• Heating the sauna to a temperature beyond the specifications of the sauna and heater manufacturer. Excessive heat may cause the wood to warp or pose a fire hazard.
• Pressure washing or using a stream of water to clean the sauna, as excess moisture may permanently damage the wood surface and structures.

Properties of the wood used in the sauna

• Wood is a natural material and temperature changes may cause its surface to crack or bend. This risk varies according to material and intensity of use (it is minimal in the case of heat-treated material and home use).
• The wood material used in the part of the sauna exposed to steam may darken due to heat over the long term or from intense use.
• Heat-treated material may give off a particular smell when a new sauna is heated, but this phenomenon will fade over time.

WARRANTY TERMS AND CONDITIONS FOR MODULAR SAUNAS

This document provides the warranty terms and conditions for the prefabricated saunas to be used in indoor conditions (hereinafter the Product) manufactured by the company Auroom  (hereinafter the manufacturer).

1. The Manufacturer shall provide a two-year warranty with respect to the initial buyer of the Product against any potential construction, manufacturing and material defects as well as a Mnaufacturer's warranty for assembled product.

2. The warranty period shall commence as of the delivery of the Product to the buyer. It shall be assumed that the date of delivery of the Product coincides with the date set out on the invoice submitted to the buyer of the Product.

3. The warranty shall only be valid if the Product is purchased from the Manufacturer, the Manufacturer's official distributor or via the official sales channels of the Manufacturer, and provided that the buyer adheres to the installation instructions, user manual and maintenance instructions of the Product. Installation instructions are provided with the Product. The user manual and maintenance instructions are available on the website.

4. The warranty does not cover:

• public and rental saunas (except upon special agreement);
• damage caused during the transport of the Product, incorrect storage or the construction thereof (crushing, scratches, soot stains, filler/paint splatter, etc.);
•     damage caused due to the installation of altered (drilled, sawn or disassembled) extra details, incorrectly assembled Products and/or improperly used Products and extra details;
• damage caused due to normal wear and tear when using the Product;
• natural qualities of the materials used (e.g. differences in timber grain). Natural timber may crack or bend due to major fluctuations in humidity and temperature. This does not affect the functioning of the sauna and does not indicate that the timber is of inferior quality;
• damage resulting from unforeseeable circumstances (e.g. vandalism, fire, flooding, etc.); storage of an unassembled Product by the buyer for more than one year;
• Products that have been stored in unsuitable conditions (excessive humidity, major fluctuations in temperature, temperatures higher than 120 degrees, etc.);
•     Products that have been repaired during the warranty period by persons other than the Manufacturer or a person authorised by the seller.

5. The buyer shall waive the right to exercise the rights arising from warranty if they:

• have failed to duly and properly inspect the quantity, composition and quality of the Product upon the receipt thereof, if a deficiency of the Product could have been detected in the course of a reasonable inspection. The buyer is obligated to inspect the quantity, composition and quality of the Product at the earliest opportunity after receiving the Product, and in all instances before commencing the assembly of the Product;
• have failed to notify the seller of a deficiency detected in the Product in a timely manner. The buyer shall notify the seller of any issues related to the quantity, composition or quality of the Product immediately, but within at least ten calendar days as of the moment the buyer has detected the issue or should have detected the issue;
• have submitted false information to the seller or the Manufacturer in relation to the Product or an instance covered under warranty.

6. In the event of a defect in the Product, the use of the Product must be stopped immediately, the seller of the Product must be contacted as soon as possible, and the following information and documents must be submitted:

• Product name or code;
• purchase invoice of the Product;
• description and photograph(s) of the defect.

7. Buyer's Rights

• The buyer has the right to request that repairs be made to the Product (or that the Product be replaced if the repairs fail to rectify the issue) free of charge within the framework of the warranty terms and conditions. Upon the agreement of the parties, the elimination or rectification of deficiencies may also take place in another manner;
• In the event of a defect, the buyer only has the right to return the Product and demand a full refund rather than the defect is significant and repairs would be unlikely to produce the desired result or if repeated repairs under warranty have not been performed in accordance with requirements. If the Product is returned, the purchase price of the Product shall be refunded to the buyer in full. If the Product is replaced, the buyer shall return the deficient Product;
• The buyer shall be entitled to obtain a warranty on a replaced Product or part of a Product that is of the same duration as the original sales warranty.

8. The warranty only covers the replacement or repairs of defective parts and does not extend to other direct and/or indirect expenses (e.g. transport) and/or damage caused due to a defect or failure of the Product.

9. The legislation of the Republic of Estonia shall apply to these terms and conditions and the warranty to be granted by the Manufacturer for the Products. The Tartu Courthouse of the Tartu County Court shall serve as the competent court for the resolution of any and all disputes related to the warranty.

Return Information

The buyer has the right to request product inspection in the event of any defect within the framework of the warranty terms and conditions. In the event of a defect in the Product, the use of the Product must be stopped immediately, please contact our customer care at (725) 226-4512 or via email at info@audaciahome.com as soon as possible, and the following information and documents must be submitted:

• Product name or code;
• Purchase Invoice of the Product;
• Description and Photograph(s) of the defect

Once evaluated, we will send you the return information and/or further instructions.

Return Requests for non-defective products are subject for approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). All expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.

Returning the units without an approved RMA will be denied and refund will not be honored. All Terms and Conditions and Warranty are agreed upon/by the time of purchase. 

**All Policies, Warranty Terms and Conditions are presented before purchase.