Aqua Dream 400 Gallon Tempered Glass Aquarium Black and Gold

Call 1-844-793-0403 anytime with any questions about products or shipping.

Standard Shipping is always Free! 

Our base "Curb-side" Pickup shipping is always completely free!

There are other options available, however. We also offer:

- Threshold Shipping: The item will be unloaded, and brought to your doorway or nearest covered area.

- White Glove Delivery - this includes the item being brought into your room of choice, minor assembly, and all boxes and packaging removed from your house! Some exceptions apply - the specific level of service depends on the product you have ordered. If you would like more information, please contact us about your specific product of interest. 

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@audaciahome.com.

No Shipping outside the lower 48 in USA.

Our Shipping Partners

After-Sales Return Policy for Fish Tank Products:

You can contact us directly via email or phone for any after-sales services. This is the recommended method for all of our customers because it allows us to resolve the issue more quickly. If there are any issues with the quality of our tanks or our service, you will receive a full refund or free replacement. If the issue is not directly related to our service or if we are not at fault, the tank can be replaced or refunded after all freight shipping fees are paid.

Aquadream Guarantees:

A two-year limited liability warranty is included with our fish tanks. However, this does not include any labor and manual services or charges. If there is a quality defect during normal use, you can get a replacement or full refund within the 60-day return period. In addition, you are also eligible to be sent free replacement parts within 2 years of the delivery of your tank. In the event of any leakage or rupture of fish tanks that is caused by collisions and it cannot be repaired without external force, we will replace them with free finished products. Any additional accessories can be sent within 10 years after the 30-day return period but only at the buyer’s expense.

Product Insurance:

Our tanks are insured through American Farmers and the Kirk Dechert Insurance Agency. This insurance also includes any events or accidents that occur during the transportation of the tank and the use of the tank.

Shipping:

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

After-sales Return Policy for Water Pump Products:

If we are contacted directly by email or phone for help or after-sales service,full refunds and replacements can be received.

AquadreamUSA guarantees:

A one-year limited liability warranty is included with our water pumps

(excluding labor and manual service). You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

For broken parts that cannot be repaired or replaced, we will send a new complete product free of charge. Additional accessories can be sent within three years after the 30 day return period at the buyer’s expense.

Product insurance:

American Farmers and Kirk Dechert Insurance Agency provides product insurance, including insurance in the event of an accident during pump transportation and use.